Privacy Policy
Last updated 28 August 2026
Hilwa Heights respects your privacy. This policy explains what information we collect when you enquire about or stay at one of our residences, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, primarily when you submit a private enquiry or contact us about a residence.
- Contact details — your name, email address, and phone number.
- Enquiry details — your preferred move-in date, intended length of stay, and any message you send us.
- Correspondence — records of enquiries and replies exchanged by email, WhatsApp, or phone.
How We Use Your Information
We use the information you provide solely to respond to your enquiry, coordinate viewings, and manage your stay at a Hilwa Heights residence.
- Responding to enquiries submitted through our contact form, email, phone, or WhatsApp.
- Confirming availability, arranging viewings, and preparing residence agreements.
- Sending occasional updates on availability and new residences, only if you choose to subscribe.
How We Share Your Information
We do not sell, rent, or trade your personal information. Enquiry submissions are sent directly to our team via our email service provider for the sole purpose of delivering your message to us, and are not used by that provider for any other purpose. We only disclose information where required by law or to protect the rights, property, or safety of Hilwa Heights, our residents, or the public.
Cookies and Website Data
This website does not use third-party advertising or analytics trackers. Any data stored in your browser is limited to what is strictly necessary for the site to function, and no behavioural profile is built from your visit.
Data Retention
We retain enquiry and correspondence records only for as long as necessary to respond to your enquiry, manage your residence, and meet our legal and accounting obligations, after which the information is securely deleted.
Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop receiving newsletter updates, at any time by contacting us using the details below.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices. The date at the top of this page indicates when it was last revised.
Contact Us
Questions can be sent to info@hilwaheights.com or by phone at 0901 888 8816.